Privacy Policy
Effective: May 2026
1. Who We Are
Stratwyze Solutions (Pty) Ltd (Registration No: 2026/246323/07) is a South African company providing IT service management consultancy and Halo platform services. This policy explains how we collect, use, and protect your personal information when you visit our website or engage with our services.
2. Information We Collect
We may collect the following information when you use our website or contact us:
- Contact information: name, email address, phone number, company name and job title — submitted through our contact form or assessment booking
- Communication data: information included in your messages to us via email, contact forms, or phone
- Website usage data: pages visited, time spent, referring website, and browser type (through analytics, if enabled)
3. How We Use Your Information
We use your information only for the following purposes:
- To respond to your enquiries and provide information about our services
- To assess your ITSM requirements and provide a proposal or assessment
- To communicate with you about our services, if you have requested such communication
- To improve our website and service offering
- To comply with legal obligations under South African law
4. Legal Basis (POPIA)
We process your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA). Our legal bases for processing include:
- Consent: where you have provided it (e.g., submitting a contact form)
- Legitimate interest: to respond to business enquiries and provide services you have requested
- Contractual necessity: where processing is necessary to enter into or perform a contract with you
- Legal obligation: where we are required to retain or process information by law
5. Data Sharing
We do not sell your personal information to third parties. We may share information with:
- Service providers who assist us in operating our business (e.g., email hosting, analytics), under data processing agreements
- Regulatory authorities, where required by law
6. Data Retention
We retain your personal information only for as long as necessary for the purposes set out in this policy, or as required by law. Enquiry data is retained for 12 months after last contact, unless a client relationship is established.
7. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you
- Request correction or deletion of your information
- Object to the processing of your information
- Withdraw consent where processing is based on consent
- Lodge a complaint with the Information Regulator
8. Security
We implement appropriate technical and organisational measures to protect your personal information against loss, theft, and unauthorised access. Our website is served over HTTPS and hosted on secure infrastructure.
9. Cookies
Our website may use cookies for analytics and functionality purposes. You can control cookie preferences through your browser settings. We do not use cookies for behavioural advertising.
10. Updates to This Policy
We may update this privacy policy from time to time. The most recent version will always be available on this page.
11. Contact Us
For questions about this policy or to exercise your data rights, contact us at:
Email: info@stratwyze.co.za
Phone: +27 83 406 7622
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